What this Looks like in Practice:

• Coercion means persuading or convincing someone to do something using force, threats intimidation or other unethical means. The setting informs individuals that they have the right to live in an environment free from coercion.
• In a manner or format people supported can understand, the setting makes sure people know their rights and how to exercise them and provides them with instructions on how to file a complaint if their rights are violated by a peer, staff or any other person present at the setting.
• The complaint policy includes a statement that no retaliation will occur if a complaint is filed.
• The setting posts a recipient rights document in a public area where people and guardians are likely to see it.
• In a residential setting, the individual’s rights are identified as part of the lease/Residency Agreement, and the setting keeps record of giving individual rights to each person.
• The provider reviews with individuals their rights no less than annually, and more frequently as needed.
• Staff understand and demonstrate that they have a responsibility to protect peoples’ rights.
• Staff understand and demonstrate that their job is to provide assistance and support to people, rather than to direct or “manage” them.
• Staff show people that they account for and honor their choices according to their person-centered plan.